If, on arrival of the items, you were not satisfied: you can return or exchange them within 14 days (the postmark will attest). The objects must be returned in their original packaging in the same conditions of arrival. The buyer is responsible for the return shipment. Once I have received the items back and found that everything is fine, I will issue a refund equal to the total cost of the items (excluding shipping costs). If an object breaks due to invoice reasons, once the item has been sent back to me, I will repair it and send it back at my expense.
For custom orders, unless they arrive damaged or defective, I don't accept returns.